Our team is happy to assist you. Please email us at firstname.lastname@example.org. If your question is regarding an existing order, please include the order number you are inquiring about in your email.
Yes, we will send an order confirmation to the email address provided at the time of your order that will include your order number. If you did not receive this confirmation within 24 hours of your order being placed, please contact email@example.com with your name, billing address, and phone number so we may assist you.
Some of our orders are created on demand to eliminate over-production and waste. You will receive a shipping confirmation with tracking number within 2-7 business days of checkout.
We will make every effort to cancel or update your order if it has not shipped. Please contact us as soon as you realize a change is needed by emailing firstname.lastname@example.org. Unfortunately, once an item has shipped we are unable to make any changes or cancel the order.
We offer free international shipping for orders of $49 and above. All other orders are subject to an $8.99 shipping fee. If your shipping address is outside of the US, LAIT is not responsible for VAT, customs taxes, or duties fees that are charged upon delivery. These fees are non-refundable.
As our garments are created on-demand when you place your order in an effort to reduce waste, orders will be shipped within 2-7 business days of placement. Once shipped, it will take 7-12 business days to receive your order. We will keep you informed via email during every step of the process.
Please note, during high volume times of year or on national holidays, orders may take a little longer to process. Once your order ships, we will email you with a shipping confirmation and tracking number for your purchase.
We ship worldwide.
If your order has not shipped we are able to make changes and updates to your order. Please email us at email@example.com to ensure we are able to update this for you as soon as possible after your order has been placed.
We offer standard shipping for a flat rate of $8.99 per order. Orders of $49 or more will ship for free. Learn more about our shipping policies here.
At this time, we do not offer expedited shipping. All orders are shipped standard. If you need expedited shipping, please contact our customer service team at firstname.lastname@example.org and we will make every effort to assist you. Learn more about our shipping policies on our Shipping page.
We are not responsible for orders that are lost, stolen or damaged during shipping. Please double check your shipping address and checkout and ensure there is someone to receive the package at the shipping address at time of delivery.
If you would like to report a concern with your shipment, please email us at email@example.com and we will do our best to assist you.
If you are not completely satisfied with your order, you can return or exchange any item that is unworn, unwashed, and is in its original condition with all original tags and parts attached within 14 days of receipt. All returns must include the original packaging including the packing slip so that we may identify your return. To initiate a return, please see our Returns page.
To make a return, please confirm your return is eligible based on our policy and then initiate a return request. For our full policy and information on initiating a return, please see our Returns page.
For information on a return label and initiating a return, please refer to our Returns page.
Once we have received your return and confirmed it is in line with our return policy, your refund will be processed within 1-3 business day(s). You will receive an email confirmation at the time of refund. Note, your bank may require additional processing time. Please reach out to them for additional information regarding their processing procedures.
Products and Care
Please view the product page of the item you have purchased or are interested in for specific information about how to care for the garment.
Media and Collaborations
Thank you for your interest in featuring or learning about our collection! Please email our team with your inquiry.